I’m sorry to hear about the difficulty you've experienced downloading apps from the Amazon Appstore. To resolve this issue, please try the following troubleshooting steps:
1. Check to see if you're running Android OS version 1.6 or higher. To find out if your device runs Android version 1.6, from your home screen on your device, go to settings, about phone, look for Firmware version. Your device must have OS version 1.6 or higher to use the Amazon Appstore for Android.
2. Upgrade to the latest version of the Amazon Appstore by visiting:
www.amazon.com/appstoregetstarted
3. Refresh your apps by pressing Menu from the Amazon Appstore home screen. Select "My Apps" and tap "Refresh." This process may take several minutes. Once the refresh has completed, relaunch the application.
If these troubleshooting tips don't resolve the issue, please call us for assistance. We can be reached by phone directly by clicking the Contact Us option on our Help pages:
http://www.amazon.com/help/amazonappstore
Contacting us through the website allows you to verify security before a call is placed and ensures we have your account information ready when we call you. If you’re unable to take advantage of the Contact Us feature, you can call us directly at 1-866-749-7771. Support for the Amazon Appstore is available 24 hours a day, 7 days a week.
I hope this helps! We look forward to seeing you again soon.
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our web site.
Best regards,
Aba A.
Amazon.com
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