vim ver se tinha algum expert do ebay que tivesse respondido à minha pergunta e encontrei este post na outra página:
no link que deixaste está isto:
If you've sent payment to a seller who is now "not a registered user" and you haven't received the item after a reasonable period of time, please file an "Item Not Received" dispute. To find out about the process, and what you can claim back from eBay or PayPal, see
Item Not Received Process. If you paid using PayPal please open a dispute directly with PayPal within 45 days of making the payment. Log in to
PayPal and click "Resolution Centre" near the top right of the page.
fizeste isso?