citação:What is Grey Market?
Generally, a manufacturer works with a single importer who can sell and support their products in a given region. The importer usually has local dealers and distributors who resell the imported products; this is called a "distribution channel". Grey Market refers to merchandise that is imported and sold by methods other than these normal channels.
For local safety regulations and certifications (FCC, CE, UL, etc.) and government requirements a manufacturer provides special packaging (manuals in the appropriate language, power cables designed for the local receptacle, etc.) and product engineering designed to meet local codes. Manufacturers also have service and support agreements with the authorized importer.
Grey Market items are not designed to be sold in a particular market and cannot be supported by the authorized importer because they may not meet mandatory safety and certification codes. Because these items are not designed for a particular market they may not function properly, or the authorized importer may not be equipped to provide service, support or software.
With the opening of international borders and the use of the Internet to sell goods, Grey Market equipment has become extremely common in the photographic and consumer electronics markets. Many different types of equipment are brought into Europe for sale without the proper documentation and European consumers do not always know what they are purchasing.
Because the resellers' cost is less they can sell Grey Market items for less. Unfortunately this price savings is only on the initial purchase; because service and support is more difficult to obtain it may end up costing the consumer more in the long run.
Who is the authorized importer of Nikon Equipment into Europe?
Nikon Europe B.V. is the sole authorized importer of Nikon Corporation of Japan for photographic devices. Goods are then distributed to Nikon country subsidiary and distributor offices who pay shipping into the local country, import duties and taxes, and provide service and support for these products. Nikon Europe B.V. ensures that the products they import are fully certified and safe for use in the European market.
How do I know if my Nikon product is "Grey Market"?
One of the first indicators that Nikon merchandise might be Grey Market is if the price is considerably less than most other resellers. Additionally, a genuine product sold by a Nikon country subsidiary or distributor office will include a user manual in the local language. Any other language on the printed material indicates a Grey Market item. Another indication of a Gray Market product would be photocopied manuals or manually created software CD's. Nikon offices in Europe always provide professionally printed or duplicated materials with genuine products.
What does owning a "Grey Market" Nikon product mean to you?
Nikon European offices cannot provide any technical support or warranty service for Grey Market product, additionally they may not perform any fee-based repair work on Grey Market products. Contact the reseller or importer of your Grey Market products for warranty and service information as well as software updates and downloads.
Does owning a "Grey Market" Nikon product mean I don't have a warranty?
Nikon Europe offer a warranty service system for products which are sold via it's own distribution channels. If you own a Grey Market product it will have to be returned to the reseller or importer for warranty service. Refer to your reseller for service contact information.
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